Warranty Policy:
Good News! All Bull Bay Rods are covered by a limited lifetime warranty!
Thank you for purchasing a Bull Bay Tackle Company Fishing Rod! Your business is very important to us; please refer to the following for details regarding our warranty & replacement process.
Bull Bay Tackle Co. will warranty the purchased rod from all manufacturer/workmanship defects found present in the rod, including components. No product registration or receipt is necessary. Your rod serves as its own proof of purchase.
What our warranty DOES cover:
· Any issues with components, such as grips, reel seats, or guides that occurred through normal use.
· Defective rod blanks – if you believe your rod has a defective blank, our staff will inspect your rod once received and determine if a defect is indeed present.
(*Please note – defective blanks will typically break one of the first times it is used. If your rod was broken on first use, we may require a proof of purchase date. If a rod breaks after it has been used several times, it is highly unlikely to be defective.)
Our warranty does NOT cover any rods under the following conditions:
Modified, neglected, improperly maintained, abused, or customer fault non fishing related incidents. It also does not cover cosmetic related issues.
All rods that do not fall under the warranty mentioned above are still eligible to be replaced with our replacement fee. We know accidents happen or rods break over time due to incidental damage and normal wear and tear, therefore normal production models can be replaced with a $40 replacement fee (custom rods have a $60 replacement fee as they may require substantially more work).
To begin warranty or replacement process:
All warranties and replacements can be handled locally, in person, at our Lakeland production facility. Otherwise, your rod will need to be shipped to our facility by following the steps provided below (the customer is responsible for any shipping costs incurred, including return shipping).
1.) Please package your entire rod in an appropriately sized tube or box. Make sure your tube is less than 96” in length (Packages longer than 96” are subject to substantial oversize fees from shipping companies). If a rod is beyond repair, you can carefully cut the rod into an additional 1-2 pieces to fit in a smaller tube to save on shipping costs, however please mark the original break location with tape so it can be inspected for QA purposes. If you are shipping us the whole rod for repairs, please make sure the rod is securely packed. Bull Bay will not be responsible for any rods that arrived at our facility broken.
2.) Along with your rod, include a note that details the issue you are experiencing with your rod along with your name, phone number, return address, and any other pertinent contact information.
3.) Please also enclose a check for any payments required. For warranty claims, this would be $30 for return shipping only. For non-warranty replacements, this would be $70 for production rods ($40 replacement fee + $30 return shipping) or $90 for custom rods ($60 for custom replacement + $30 return shipping).
*Return shipping fee covers any shipping within the continental United States. For return shipping outside the continental U.S., please contact us to determine return shipping costs.
*All warranties and repairs will be done with the same care and consideration that we give all our products, please allow up to 30 days for repairs or replacements to be completed.
*If your rod is a discontinued model, it will be replaced with an updated model that is as close to the original as possible.
Please ship all warranties to:
Bull Bay Tackle Co.
611 School House Road
Lakeland Florida 33813
*If payment for return shipping or a replacement fee is not included with the warranty, the customer will be contacted to obtain payment over the phone via credit card.
**Bull Bay Tackle Co. reserves the right to refuse replacement through warranty or the replacement fee if a rod is found to have been modified, neglected, improperly maintained, or abused.
Additionally, feel free to fill out the contact form below. Not only does it give us an electronically saved copy of your contact information, but you can also use the contact form for warranty questions, concerns, or if you need us to contact you directly regarding a warranty claim. Please include your rod model (including length and rating).